St. Mary's County
Public Schools
FAQs
SMCPS Student Device FAQ
Is there a website I can access to help with technology questions or concerns?
Information Technology webpage
How can I appeal a charge?
Complete this form to appeal a charge
What happens if a student forgets their device at home?
Students are responsible for bringing their laptops to school and they are treated like any other instructional resource such as a textbook. Laptops are only loaned when a student’s device is being repaired. They are set up in "kiosk" mode and may be loaned to students. Laptops are not loaned in the event a student forgets one at home.
How will students charge their devices at school if they forget their charger at home?
Students should charge their laptops/iPads prior to coming to school each day. SMCPS does not lend laptop chargers. If a charger is lost or damaged, families can purchase a replacement.
Care, Liability, and Repair of SMCPS Issued Equipment
How should students clean their devices?
To clean a device at home, first power off the device. Moisten a microfiber or lint-free cloth and wipe the computer gently. Do not spray water or any cleaner solution directly on the device. Spray or wet the cloth, then wipe down the machine. Avoid excess wiping which might cause damage. Do not use aerosol sprays, bleaches, or abrasive cleaners.
Printable Handout
Will students be charged for damage to their device?
Students can be assessed fines for the damaged equipment, as our devices have a limited warranty.
If a student needs their laptop repaired, how do they request a repair?
A log in is required to submit a HelpDesk ticket. For more information on how to log please read this information sheet.
What happens at the end of the school year?
See End of Year Procedures
How should students care for the laptop when offsite?
See Care of Laptops Offsite
Will there be IT Support for personal devices?
No. ITS will not support any hardware or software on personal devices. ITS will only troubleshoot their connection to the BYOD network.