FAQs - For website - for students/families

How much time should students plan to engage in online learning modules?

  • Grades Pre-K/Head Start: Developmentally appropriate resources are provided and lessons should be chunked into 15-minute segments. Sample schedules for parents are included
  • Grades K-2: up to 45 minutes per day (should be chunked into 10-15 minute blocks)
  • Grades 3-5: up to 60 minutes per day (should be chunked into 15-minute blocks)
  • Grades 6-8: A max of 90 min/day 
  • Grades 9-12: A max of 2-3 hours/day (AP courses may require more time)

What happens if I forget my password?

  • Students in grades 6 -12 can go to self service to reset their password. This link is also on the webpage next to the Clever login. In order to reset a password, students will need the following pieces of information:
    • Network ID - The first part of your email address. Everything before @k12.smcps.org.
    • Student ID - This can be found printed on copies of report cards or on the digital copy of the report card in Home Access Center. 
    • Birthdate (MM/DD/YYYY)

How is SMCPS supporting students with IEPs and 504 plans?

  • Special education case managers will be communicating directly with families to review student schedules, online platforms, accommodations, and technology supports. In addition, staff in the Department of Special Education are working with schools to address any questions that are brought to the school. 
  • 504 chairpersons and team members will be communicating directly with families to review accommodations during online learning and identifying technology supports that may be needed

Are there mental health supports available?

What should I do if I am unable to access the internet?

  • To request hard copy materials, contact your school principal, who will coordinate with staff to provide them for you.

Are there due dates for completion of activities/assignments, if so, how can I learn what they are?

  • The online modules are self-paced and offer learning opportunities aligned to the curriculum for this final quarter. Teachers are monitoring participation and progress. There are no specific due dates for each task. This provides learning opportunities to keep students on track with the content until we return.

Who do I contact if my teacher does not respond to my emails within 48 hours?

  • If you are unable to get a question answered, email the school counselor, assistant principal, or principal, as appropriate to your question.

If I’m taking a dual enrollment class with CSM, will I still get my dual enrollment credit?

  • Dual enrollment courses on SMCPS campuses include the content and work delivered on-site and the CSM end-of-course assessment. If the student is unable to complete the assessment, CSM will assign an incomplete, and the course will be held open until the student can complete the course assessment on the CSM campus. Students will have until April 2022 to complete the test for the course credit. 
  • For courses on the CSM campus, or CSM access program classes, CSM will provide direction and the students should check their MyCSM portal.

Do you have information for AP Exams, SAT and ACT?


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